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Frequently asked questions
FAQs
Return Policy
1. All Sales are Final: All sales are considered final. We do not accept returns, exchanges, or provide refunds for products purchased through our platform. Each design is a limited edition.
2. Damaged or Defective Products: If you receive a damaged or defective product, please refer to our Damage Policy for guidance on how to address such issues. This policy is designed to handle concerns related to damages incurred during the shipping process.
Damage Policy
1. Damage Policy Overview: Vora is committed to ensuring the safe delivery of our products to our valued customers. In the rare event that your purchased artwork is damaged during the shipping process, this policy outlines the steps and timeframes for addressing such concerns.
2. Eligibility: Damage claims are valid up to 30 days from the ship date of the product.
3. Notification and Documentation: Customers are required to notify Vora Art Works within 5 days of receiving a damaged product. Notifications must include clear photographic documentation of the damage and should be sent to voravinylrecordart@gmail.com.
4. Evaluation and Verification: Upon receiving the notification and documentation, Vora will conduct a thorough evaluation to verify the damage claim. Customers may be asked to provide additional information during this process.
5. Resolution: a. Replacement: If the damage is confirmed and within the 30-day grace period, Vora will fix the damaged product. We will cover the cost of shipping for the damaged product. Vora will fix the product in 3-10 weeks and send it back to the customer.
6. How to Initiate a Claim: Customers can initiate a damage claim by contacting our customer support team at voravinylrecordart@gmail.com.
Please include
-your name
-address
-the order number
-photographs of the damaged areas.
Note: This Damage Policy is subject to change, and any modifications will be communicated through our official channels.
Vora Art Works reserves the right to update or modify these policies without prior notice.
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